Noise Complaints Guidelines & Standards

Submitting a Noise Concern

The City of Dallas' Department of Aviation (DOA) provides multiple methods to submit aircraft related noise complaints. The primary methods include the File a Complaint section of NoiseLab and a 24-hour noise complaint hotline 214-670-LOVE (5683).

Guidelines and Standards

  • DOA will review/investigate all complaints and determine the appropriate response.
  • Noise complaints will only be logged when they contain accurate and complete information, including the first and last name, physical address, date and time of the noise occurrence and means of contact (telephone number or email address) if feedback is requested.
  • It is recommended that noise complaints should be reported within one week of the occurrence.

How Does DOA Address Noise Complaints?

All noise complaints are logged and reviewed daily utlizing a Noise and Operations Monitoring System (NOMS) powered by Casper. DOA seeks to provide as much information as possible when investigating and responding to noise complaints.

When researching specific complaints, the NOMS is utilized to collect flight track data and provide information on historical flight paths and aircraft identification. The system also collects noise measurements from permanent noise monitors, determines noise events and matches these events with the flight track data. Staff members use the NOMS to respond to noise complaints. 

 Threatening/Abusive Callers or Emails

Phone calls, voicemail messages, or written communication containing threats against people, structures or aircraft or containing abusive language (i.e. vulgar or offensive language that goes beyond expressing anger about a problem) may be forwarded to law enforcement officials for review.

Submitting Noise Complaints to the FAA

The FAA's Aviation Noise Ombudsman serves as a public liaison for issues about aircraft noise questions or complaints

Email the Southern Region Ombudsman: 9-asw-noise@faa.gov

For additional information or concerns relating to aviation noise, please visit the FAA’s Noise Portal webpage at https://noise.faa.gov/noise/pages/noise.html